Convincing your prospects to purchase from you is a hard job, but have you ever thought that you’re making the process twice as difficult for both parties if your prospects are convinced but don’t know how to buy from you? No matter how good you are at convincing your prospects, they won't buy if they find the process cumbersome.

First, you will want to check that people can find your order form easily and hassle-free. You can write a clear, concise paragraph to direct your prospects to your order form so that you can minimize the chances of them getting lost. You can also reduce the chances of losing prospects by putting a prominent link to your order page from every other page on your site.

Also, do you offer multiple payment options? Not everyone want to pay with a credit card, so you should possible have options such as paying by cheque or with Paypal. The more options you offer, the better your chances of covering your prospects’ desired payment method. After all, it wouldn’t make any sense to sell hard to a prospect only to find that they won’t be able to pay you when they want to.

On the other hand, you will want to prove that you are a credible merchant. Is your order form secured using encryption technology? You would want to look into SSL for this. You should also offer a money back guarantee so that people will feel confident about buying from you. How about after sales support? Who do they contact when they have problems after purchasing?  With all of this to consider, optimal web design and automation is of crucial importance.

Depending on the type of product you offer, there are many services out ther that will help you with customer support.  A perfect example of a service that does just about everything for the seller of virtual goods is Clickbank.  They take care of customer service (to an extent) and take all the hassle out of selling information products online.

It is also important add customer testimonials, your contact information, address, and so on to boost your prospects’ confidence. Make them feel safe about buying something from you, a total stranger to them on the other end of the Internet.

As a conclusion, it would be very pitiful if you sold hard and sold well to a prospect and something goes wrong when he or she is ready to pay. Eliminate any chances of that to maximize your profits!  Once again, you can do this by making use of professional services such as Paypal or Clickbank.

With average conversion rates of just over 1% on internet sales, you wan to do all you can to convert your prospects into buying customers.  It could b worth your while to hire a proper web design firm, one that specializes in e-commerce website and who can help you to not only optimize your sales page, but to make sure the order and payment process progresses seamlessly. 

Rian Schoeman
SilverFox Web Design

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